ALFRED STOKWE

Supported and optimized critical trading systems for Global Markets and Equities, ensuring 99.9% high availability and peak performance across operations.

Collaborated with development teams to implement over 15 system enhancements and automation solutions, significantly improving operational efficiency and scalability.

Provided expert second- and third-level production support, resolving an average of 50+ complex production issues monthly and minimizing system downtime by 15%.

Configured and adapted systems to effectively support 10+ new financial products and market changes, maintaining business continuity and agility.

Managed incident response and performed root cause analysis for critical performance issues, leading to a 20% reduction in recurring incidents.

Oversaw 30+ deployments, patches, and upgrades annually, ensuring strict compliance with SLAs and OLAs and maintaining system integrity.

Led digital certificate renewal and patching projects for IIS and F5 systems using Venafi, enhancing system security and regulatory compliance.

Participated in 24/7 rotational on-call support, ensuring continuous system availability and rapid issue resolution for critical operations.

Installed and configured complex trading systems and servers (Windows, IIS, WebSphere), establishing robust operational environments for market data delivery.

Managed Active Directory, SQL databases, and Dell server infrastructure for 200+ users, ensuring data integrity and system accessibility.

Monitored system health proactively and performed routine maintenance, achieving 99% consistent uptime and preventing disruptions.

Provided essential client support, efficiently resolving an average of 10-15 networking and system-related issues daily to maintain user productivity.

Delivered critical after-hours emergency support on a rotational basis, ensuring continuous system functionality and rapid problem resolution.